tag:blogger.com,1999:blog-1886052053407108372.post6342857675268007395..comments2023-10-15T11:56:36.145-04:00Comments on The Loop: Thinking Outside the Box: Creating Relationships Through Promotions.Andyhttp://www.blogger.com/profile/06274411176815029103noreply@blogger.comBlogger5125tag:blogger.com,1999:blog-1886052053407108372.post-29481367644033948902008-02-08T13:57:00.000-05:002008-02-08T13:57:00.000-05:00@MaryIt is possible to contact those indirect memb...@Mary<BR/><BR/>It is possible to contact those indirect members after they have taken out the loan and try to connect with them, and I'm sure it does make it a tiny bit easier for the member to take out the loan this way, but couldn't that convenience be matched by a good online application?<BR/><BR/>Also, just the idea of a car salesman being the first connection a new member makes with the credit union is strange to me. To me it takes away a bit of the "this is my credit union" feeling of going directly through the institution and having the service occur under the credit unions roof...even if that roof is virtual.Andyhttps://www.blogger.com/profile/06274411176815029103noreply@blogger.comtag:blogger.com,1999:blog-1886052053407108372.post-26159972249606535322008-02-08T13:36:00.000-05:002008-02-08T13:36:00.000-05:00This whole Indirect thing intrigues me. I know tha...This whole Indirect thing intrigues me. I know that some have said after doing extensive research, indirect lending is deemed to streamline the process for the member (or potential member) and ultimately helps provide a more gratifying buying experience. Perhaps we simply must find a way to do better follow up to ensure the critical "meaningful connection." It may not be the service itself that is the culprit; rather steps in the process that need revision and improvement.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-1886052053407108372.post-44287331576332812902008-02-07T02:07:00.000-05:002008-02-07T02:07:00.000-05:00I've just read your blog for first time...good stu...I've just read your blog for first time...good stuff "from the "firing line"! Until last Feb., I worked for an indirect CUSO for 3 years (marketing). I won't mince words. Indirect lending is counter-advocacy. It is an obvious compromise of a basic "understood" promise that CU's have had since Filene...to ALWAYS act as an ADVOCATE for the member.<BR/><BR/>You can't maintain that "posture" and participate in indirect lending. Time and time again I would see CUs passively ignore the fact that a member was being nothing less than "taken" with an incredibly inflated charge for an extended warranty...in the name of the CUs "indirect" relationship with their "dealer" network. It's wrong...but I saw the "winds of change" taking place in the marketplace after the Centrix mess. And that will continue. The consumer will always win...eventually.Roger Conanthttps://www.blogger.com/profile/04996003330368929393noreply@blogger.comtag:blogger.com,1999:blog-1886052053407108372.post-17082037068088832472008-02-06T08:42:00.000-05:002008-02-06T08:42:00.000-05:00Thanks Lee, I guess I'm just getting used to being...Thanks Lee, <BR/><BR/>I guess I'm just getting used to being able to shake it up. I'd love to see some things change. <BR/><BR/>I really feel there is no need for indirect lending. It just adds one more middleman to a process that is already confusing and creates a section of membership with almost no connection or relationship with the credit union.<BR/><BR/><BR/>Oh, and thats one of my pet peeves as well, Washington ought to have his own holiday. The man was a brilliant leader and a keystone in the creation of our country.<BR/><BR/>Alright, I'll stop ranting now :)Andyhttps://www.blogger.com/profile/06274411176815029103noreply@blogger.comtag:blogger.com,1999:blog-1886052053407108372.post-73103930431752432302008-02-05T18:31:00.000-05:002008-02-05T18:31:00.000-05:00Don't let the fact you're new at this stop you fro...Don't let the fact you're new at this stop you from weighing in. The idea of bringing you to the table is fresh insight. Isn't the whole concept of what we're tying to do is shake it up? Also, I know that I'l like to see members come directly to us for the loan and cut out the dealer.<BR/><BR/>Finally, my pet peeve is there is no such holiday as President's Day. If you google "Federal Holiday" you'll the that day is Washington's Birthday.Unknownhttps://www.blogger.com/profile/17819419201719632269noreply@blogger.com